About

Jack Summers – Started with Sun Bank now known as Trusit in 1978 on the retail banking side. In 2001 I moved into the Mortgage Banking side in the industry with Countrywide Home Loans and during the past 20 years I’ve experienced a number of different lenders philosophy, management and sales concepts …. I am blessed to be able to help customers with the purchase of a home …

Revolutionizing the entire mortgage industry is a team effort.

As a company, we know that we can accomplish more together than we can as individuals. We feed off the energy and momentum of everyone around us, and we give back to the team whenever we can.

Whether it’s giving time, sharing advice or rolling up our sleeves to get the job done, we’re always there for each other.

Put the customer first.

When Guaranteed Rate began twenty two years ago, the mortgage industry was entirely set up for the lenders, at the expense of the people who were just trying to buy a home. It wasn’t right.

So we flipped the industry on its head by putting the customer first, instead of the lender. For us, everything was, and still remains, all about providing a better experience for the customer. We are absolutely committed to delivering service so exceptional that our customers can’t wait to recommend us to their family and friends.

Our Net Promoter Score – which is a simple indication of your happiness – is 88, which is more than 2x the industry average*. And while that’s fantastic, we’re always working to make it even better.

Deliver low, low rates with a streamlined process.

Right from the start, Guaranteed Rate began by breaking apart the entire mortgage process and evaluating every single step. How can this be better, faster, easier? Where could technology make something better?

We designed a unique “Proactive Mortgage Pod” model that surrounds each of our top-performing loan officers with his or her own team of highly-trained specialists, streamlining the process for customers through state-of-the-art data and communications technologies. Every loan moves faster. Every customer is happier.

By simplifying the loan process, hiring only the best of the best employees, and developing cutting-edge tech, we can bring both low rates and the highest level of service to every customer.